At Gehne Jewels, every piece is carefully inspected and securely packed before dispatch.
To maintain quality and hygiene standards, we follow a strict return and exchange policy.

Returns, refunds, or exchanges are only accepted in cases where the product is damaged at the time of delivery. To request a return or exchange, customers must provide a clear, unedited video of the package being opened, starting from the sealed condition. This video is mandatory for verification purposes.

Requests without a proper opening video or raised after delivery confirmation will not be eligible for return, refund, or exchange. Once the damage is verified by our team, we will process the replacement or refund as per our policy.

For any concerns, our support team is always happy to assist you.